FAQ

• USA
• Canada
• UK
• France
• Italy
• Germany
• Spain
• Australia
• Austria
• Belgium
• Croatia
• Czechia
• Denmark
• Finland
• Greece
• Hungary
• Ireland
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden
• New Zealand

We provide free shipping worldwide — including North America, Europe, Asia, Australia, and most other regions.

• United States: No. We use prepaid import tax shipping, so your order arrives directly to your door — no extra fees, no surprises.
• Other countries: For most destinations, we declare packages as gifts with a low declared value. In most cases, no import tax applies. If it does, the fee is typically minimal.

As a start-up brand, we currently adopt a made-to-order approach to better manage inventory and reduce waste.

Production takes approximately 10–15 business days, followed by 7–14 business days for international delivery, depending on your location.

We accept returns within 14 days of delivery.

To start a return, simply email support@votarun.com with your order number and reason for return — our team will respond within 24 hours with detailed instructions.

Please note:

• Returned items must be unused, unwashed, and in original condition with all tags attached.
  
• As each piece is made to order, returns are subject to a 10% restocking fee.
  
• Return shipping costs are the responsibility of the customer.
  

We encourage thoughtful purchases — but if something isn’t right, we’ll do our best to make it right.

We’re truly sorry if your item arrives damaged or defective — that’s not the NOMADAPT standard.

Please contact us at support@votarun.com within 3 days of receiving your order, along with clear photos of the issue.

Once verified, we’ll arrange a replacement or full refund immediately, and you won’t need to cover any shipping costs.

Every piece goes through multiple rounds of quality inspection before shipment, but if something slips through, we’ll take care of it — no hesitation, no hassle.

Once we receive and inspect your return, your refund will be processed within 5–7 business days.

You’ll receive a confirmation email once it’s completed.

Refunds are issued to the original payment method, though processing times may vary depending on your bank or credit card provider.

If it’s been longer than 10 business days since your return was delivered, please reach out to us at support@votarun.com, and we’ll check the status for you right away.

All prices are in USD.

• Browse through our collection online and click the product you wish to purchase.
• Select your size based on size chart.
• Add items to your shopping cart.
• When you are ready to check out, enter a shipping address.
• Choose a shipping method.
• Enter any promo code you may have received.
• Enter payment information and billing address.
• Place the order.

For pre-order that is not shipped, please contact us as soon as possible if you would like to modify your order, we will check the production status to see if we can fulfill your requests.

For in-stock order that is not shipped, you can contact us before shipping for modification and cancellation.

For order that is shipped, you will need to follow our return policy to return the product.

You won't need an account to shop with us. We give you the option to check out as a guest or to sign up.

However, creating an account allows you to:

• Come back anytime and easily check out without having to fill in your details again.
• Track your orders.
• Stay up-to-date with new season launches and any special events.

To create an account simply click "Account" in the top right hand corner of our site. You will then be given an option to register an account with us.